FAQ

The top speed reaches 37Mph, delivering powerful acceleration for both urban commuting and short leisure rides.

With the 54.6V 6A US standard charger (XLR head), a full charge takes about 5–6hours.

It comes with a 48V 25AH lithium battery that’s removable for convenient charging and maintenance.

The maximum load is 200Lbs, suitable for most riders.

It features 45mm front and 48mm rear shock absorbers (black front, red rear) for enhanced stability on both urban and off-road terrain.

It comes with dual-beam headlights (separate high/low beams) offering wider, brighter, and more energy-efficient illumination.

Seat height is 33.1", wheelbase 70.9".

The ZONVEER DX1 reaches up to 40 MPH in the third speed mode.

With the included 54.6V/3A charger, a full charge typically takes 4–5 hours.

The ZX3 features a 1500W rated / 3000W peak direct drive brushless motor, offering strong acceleration and climbing power.

Yes, it is rated IPX6, which means it can withstand heavy rain and splashes from all directions.

You’ll need to install parts like the front wheel, handlebars, fenders, and pedals. We provide step-by-step instructions and video guides, and most people finish assembly in 3-5 minutes using basic tools.

The DX1 supports up to 200Lbs.

Delivery typically takes 3 to 5 business days depending on your location. You’ll receive a tracking number once your order is on the way.

Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, MasterCard, PayPal, Apple Pay. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike to pay over installments.

We are offering financing.You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process.

Your order can only be canceled before it ships.To cancel the order, please email us: service@zonveermoto.com. Canceling order requests may not be available during the weekend or holiday.

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures via service@zonveermoto.com, we will solve it for you.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.